Last Revised: April 30, 2014
When children use ToyTalk apps, audio recordings and/or photographs ("Recordings") of such interactions may be captured as part of this use, depending upon the particular application being used. Please click here to see our Table of Apps and Recording Technology which explains what type of Recordings are captured in connection with a particular application. You can prevent the apps from taking and storing photos by turning off "Allow Photos" through the Setting page in the Parental Controls area the apps. We may add the ability to capture video in the future. In that case, we will update this FAQ to describe how we use those recordings too and apps that collect video would be identified as such in the Table of Apps and Recording Technology.
Why do we ask parents to provide their email address and create a parent account?
What personal information is collected from children under 13?
Users under 13 are only authorized to use ToyTalk apps under their parent/guardian's account. As a result, we do not knowingly collect emails or other contact information directly from children under 13. ToyTalk apps involve characters that interact with users.
How are recordings and photographs used by ToyTalk?
We use audio recordings and/or photos to create the entertainment experience in the ToyTalk apps. This includes enabling speech recognition (so we can provide meaningful responses to what you and your children say) and archiving play sessions for children and their parents to view. These recordings and photos may also be used for research and development purposes, such as to improve speech recognition technology and artificial intelligence algorithms and create better entertainment experiences.
How are recordings and photographs shared with third parties?
We share audio recordings with third party vendors who assist us with speech recognition. These vendors do not have access to your account information and have agreed to not retain any copies of these audio files. Vendors may be permitted to use derived data and transcriptions that do not contain any audio files or personal information for their own research and development purposes.
Only account holders may share recordings and photos created through their account via email or on third-party sites such as Facebook, YouTube and Twitter. Children under 13 are not authorized account holders and therefore are not permitted to share recordings or photos with third parties, unless a parent shares them on their behalf.
What controls do parents have over account information and content?
Children under 13 are not authorized to create their own accounts, but instead must use their parent's account. Therefore, parents have full control over all account information and content for children under 13. Parents may review and delete any photos or audio files in their account and may also permanently delete their accounts via the Settings page on ToyTalk's website. You can prevent the apps from taking and storing photos by turning off "Allow Photos" through the Setting page in the Parental Controls area the apps.
Can other users contact my child or access their information through ToyTalk?
For safety purposes, ToyTalk apps are designed so that there is no ability for users to contact each other via ToyTalk and so that a ToyTalk account holder cannot access information in anyone else's account.